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BEST WESTERN – AM (7-3) CHECKLIST




Date: GSR(S): 

Initial beside each one that you do:

Clock in and review with Night Auditor anything that needs attention and if there are any no shows. Handle them accordingly. Make sure to put NO SHOW on the supplement line. IMPORTANT: Let Housekeeping know about no shows.
Count all cash drawers. Make sure they are at $250 each.
Fax shuttle log to Cocoa Beach Shuttle by 8a.m. (Mon/Thurs/Fri/Sat/Sun)
Run emergency reports (all located in the front desk menu in the PMS)
__ Availability – Reservations/Availability/Print
__ In-House – Reports/In House/Refresh/Print
__ Arrivals – Reports/Uncheck the Include Check ins box/Print
__ Vacant and Inspected – Room Rack/Print/Status – Vacant/Condition – Clean/OK
__ Departures – Reports/Departures/Refresh/Print
Read the Daily Log Book and Memo Book and initial.
Censor all movies in Lodgenet computer.
Check all arrivals for direct bills, groups, special needs, etc.
Handle all departures, any arrivals, answer phone, service requests, etc. throughout shift.
Restock coffee supplies and clean coffee station.
Complete local availability sheet.
Clean up lobby area and check bathrooms for cleanliness and stock.
After checkout time, contact Housekeeping to find out which departures have not left. Call rooms to verify if guests are leaving. Stayover or lock out if needed.
Bucket check – Print in house report and check each reg. card for signature, cc info or copy of ID, and check rates for direct bills. Make notation of any errors on in house report. Verify that cash customers movies/phones are censored.
Organize and clean front desk. Stock key cards and holders, maps, and parking permits (if needed). Make notation of supplies that are getting low and let FOM know.
Check over credit limits – Go to reports, click on over credit limit, click print icon on top left corner of screen. Increment ccs and/or contact guests about monies due. Also, any direct bill or credit card guests whose balance is over $1000 needs to be charged and brought back to a zero balance.
Do Cash Out. (See instructions if necessary.)
Review any issues with incoming GSR and have them initial this checklist ______.
Put in FOM’s box. Clock out.



BEST WESTERN – PM (3-11) CHECKLIST




Date: GSR(S): 

Initial beside each one that you do:

Clock in. Review with AM Shift anything that needs attention:
Count all cash drawers. Make sure they are at $250 each.
Run emergency reports (all located in the front desk menu in the PMS)
__ Availability – Reservations/Availability/Print
__ In-House – Reports/In House/Refresh/Print
__ Arrivals – Reports/Uncheck the Include Check ins box/Print
__ Vacant and Inspected – Room Rack/Print/Status – Vacant/Condition – Clean/OK
Read the Daily Log Book and Memo Book and initial.
Censor all movies in Lodgenet computer.
Complete local availability sheet.
Check all arrivals for direct bills, groups, special needs, etc.
Handle all arrivals, answer phones, service requests, etc. throughout shift.
Clean up lobby area and check bathrooms for cleanliness and stock. Restock coffee supplies and clean coffee station
Bucket check – Print in house report and check each reg. card for signature, cc info or copy of ID, and check rates for direct bills. Make notation of any errors on in house report. Verify that cash paying guests movies/phones are censored.
In House List – Use In House report and check rates on all direct bills and make incidental folios if necessary. Make sure all cash paying rooms are censored for the phones and movies. Make notations of any high balances and handle accordingly.
When occupancy is high, at 6p.m. authorize credit cards for remaining arrivals for one night. If card declines, call number on reservation to secure with a different credit card. If unable to contact, cancel reservation to sell room.
Organize and clean front desk. Stock key cards and holders, maps, and parking permits (if needed). Make notations of supplies that are getting low and let FOM know.
Check over credit limits – Go to reports, click on over credit limit, click print icon on top left corner of screen. Increment ccs and/or contact guests about monies due. Also, any direct bill or credit card guests whose balance is over $1000 needs to be charged to bring them to a zero balance.
Do Cash Out. (See instructions if necessary.)
Put copy of Service Request Log in Maintenance Mail Box. Put original in Janet’s box
Review any issues with Night Auditor and have them initial this checklist ______.
Put in FOM’s box. Clock out.

 
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Credit Card Authorization
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