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SOPs / Housekeeping / PUBLIC SPACE CLEANING AND CHECKLIST

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Cleanliness of the hotel is housekeeping’s ultimate responsibility. All areas of the hotel need to be kept clean all of the time. In addition to guest rooms there are other areas that guests use and gather in. These areas are known as the public spaces and could include: fitness room, pool area, business center, guest laundry, public restrooms, lobby, breakfast room and, meeting rooms. All of these areas need to be cleaned each day just like the guest room, and just like the guest room these areas need to be inspected. This task could fall to many different positions within the housekeeping department but, whoever completes this task must know how important it is. Our last inspection is a guest’s first impression of the property. Each of the public spaces at your hotel needs to have an inspection checklist form. This specific form will ensure that all components of that area have been cleaned and are ready for the guest to use.

Below are basic items that need to be on every public space checklist and inspection form:

  • The appearance of the space is clean, neat and organized. Make sure the space smells fresh and clean. All of the lighting should work, cords should be bundled.
  • The temperature should be comfortable.
  • Trash has been removed. All trash receptacles are clean.
  • All surface areas have been wiped down and or dusted.
  • If there is furniture with cushions, the cushions have been removed and inspected for debris.
  • If there is hard surface furniture such as breakfast room tables and chairs or pool furniture, each piece has been wiped down from top to bottom.
  • The flooring is free of debris, has been swept and wiped down or, vacuumed.
  • All windows and mirrors have been wiped down and no streaks are left behind.
  • All electronics and equipment work such as telephones, TVís, fitness equipment or, vending equipment, guest laundry equipment.
  • All collateral is fresh and crisp .
  • All linen and supplies are stocked and clean. For example; pool towels, fitness center towels, toilet paper, facial tissue, soap, etc.

Public Space Cleaning Checklist:

Name:
Date:
Hotel and Cleaning Locations: (put a checkmark next to the hotel/ cleaning location)

  • Best Western Lobby
  • Best Western Tower
  • Best Western Suites
  • Best Western A&B Buildings
  • Days Inn Lobby (Main Building)
  • Days Inn Efficiency Building
  • Days Inn South Building

Cleaning Location:
Check what location you are using this checklist for. A separate Checklist should be used for each hotel to ensure all items are completed. Please Mark Not Available (N/A ) if there is a section on the checklist that is not included in the particular building you are cleaning. Please put your initials by each section and a checkmark in the box for each task after each item has been completed. Do not mark an item if it was not completed.

Section Task Initials
Starting Shift Tasks
  • Retrieve full stocked cart and gather any remaining supplies
  • Sign out Keys
     
    Lobby / Vestibule Areas
  • Dust and straighten all furniture, lamps, pictures
  • Wipe down window sills
  • Wipe down glass on all entrance doors
  • Remove rugs – shake out
  • Move furniture away from the walls and windows to sweep and mop or vacuum the floor
  • Wipe down the luggage carts
  • Wipe down coffee station and re-organize contents
  • Wipe down all telephone banks
     
    Public Restrooms
  • Wipe down the door and both handles
  • Take trash out
  • Wipe down inside, outside and lid of trash cans
  • Wipe down vanity / sink / faucet
  • Wipe down the mirror
  • Clean the toilet – inside stool, seat and the base
  • Sweep and mop the floor
  • Restock towels, soap, tissue and toilet paper as needed
     
    Elevator
  • Vacuum carpet or sweep and mop flooring
  • Wipe down walls and stainless steel panels
  • Clean lighting panels (as needed)
  • Sweep and clean elevator tracks
     
    Hallways & Stairwells
  • Spot check the Hallways – Vacuum or sweep and mop where needed
  • Check Stairwells – Vacuum or sweep and mop where needed
  • Wipe down all window sills in stairwells
  • Wipe down all window sills at end of each corridor
  • Wipe down the blinds on any windows
  • Check AC Settings and reset to 72 degrees
  • Wipe down top and sides of all vending machines. Check underneath and on sides for trash.
  • Wipe down top and sides of all ice machines. Check underneath and on sides for trash.
     
    Guest Laundry
  • Take trash out
  • Wipe inside and outside of trash can
  • Wipe down folding table
  • Wipe down the outsides of all machines
  • Check Vending machines and make sure they are full
  • Check and clean the insides of the machines
  • Check and clean the lint trap in the dryer
  • Sweep and mop the tile floor
     
    Fitness Room
  • Take trash out
  • Wipe inside and outside of trash can
  • Wipe down machines
  • Turn TV on to CNN
  • Vacuum carpet
  • Stock towels and cups as needed
  • Wipe down mirrors and windows
     
    Pool Area
  • Take trash out
  • Wipe down tables and chairs
  • Stock towels
  • Clean the windows
     
    Meeting of Conf. Rooms
  • Wipe down all furniture
  • Vacuum carpet or sweep and mop floors
     
    End of Shift Tasks
  • Clean and restock cart for next
  • Make sure all areas are locked and secured
     

    Check with your supervisor when you have finished this list. They will inspect your work before you are allowed to leave for the day.
     

     
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