All hotels are responsible for performing backups of all computer
data on their systems. This is an essential component of computer
maintenance that will assist in the recovery of hotel operations
if data loss or computer destruction occurs. Following backup
procedures should be among the highest IT concerns at every hotel.
If your hotel is not following backup procedures they should be
started right away.
Server backups should be performed on a daily basis and should
be recorded using the Backup
Log Sheets, instructions for using the sheet are below. At
the end of the month the hotel is responsible for submitting a
copy of the log sheet to the support office for review. The hotel
should contact the support office if there are any reoccurring
or unusual problems with backups or if there are any questions,
concerns, or suggestions about the backup procedures.
A three-ring binder with a supply of Backup
Log Sheets, a printed copy of this PAP, and any instructions
that describe the backup procedures for your systems should be
stored next to the server/computer where the backup tape or disc
is inserted. Selected members of the hotel staff should be responsible
for this task and should be trained to properly deal with the
computer equipment and software involved. The equipment, software
and supplies for the actual backup process should already be in
A one week rotation of backup tapes is the minimum required however
some systems might utilize a two or three week rotation. Tapes
should be labeled with the rotation set they belong to and what
day of the week they are used. In some cases a hotel might be
required to create an archive of backup tapes, for more information
see the PAP titled "Archiving Backup Tapes."
Instructions For Using the Backup Log Sheet